Returns & Refunds

We want you to have time to consider the fit. You may request a return within 30 days of delivery.

Return condition

Items must be unused and in their original packaging. Please handle garments carefully during a fit check and keep any attached tags with the item. The same return conditions apply to dresses and shawls.

How to make a return

Send your return to the address below, including your order number and the name or email used for the order. You may first email support@couturelaneco.com or call (626) 786-3147 to request a return or ask for guidance. Prior contact is helpful but is not an additional condition of the 30-day policy.

CoutureLane LLC
4372 LASHELLE AVE APT B
COLORADO SPRINGS, CO 80906
United States

Use protective packaging and consider a tracked return service so you can follow the parcel.

Who pays return shipping?

We cover return shipping for quality problems, an incorrect item or damage in transit. Contact us with your order number and a description of the issue so we can arrange the appropriate return steps. For other reasons, including a change of mind or fit preference, the customer pays the return shipping cost. No restocking fee applies.

Inspection and refunds

After we receive your return, inspection takes 3–5 business days. Once approved, we initiate the refund to your original payment method and send confirmation. The time for the credit to appear depends on your bank or payment provider. If a return does not meet the stated condition, we will explain the reason before deciding the next step with you.

For an eligible change-of-mind return, the refund covers the returned merchandise; the original standard shipping charge is not refunded. If we sent an incorrect or damaged item, we also refund the associated original shipping charge. This policy does not limit rights you may have under applicable law.

Exchanges and cancellations

Contact us if you would prefer a different size or style. We can explain return and replacement options based on your order. Cancellation requests should be sent as soon as possible; an order already dispatched may need to follow the return process.

Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.