Questions, Answered

How do I choose my size?

Use the measurements on the individual product page. Size labels vary between styles and are not a universal US conversion. Measure bust, waist and hips, then compare those figures with the chart. The Fit & Size Guide explains the process.

How can I judge the length?

Compare the listed garment length with a dress you already own, and allow for the shoes you plan to wear. Short, midi and long describe the design; where a hem falls on you also depends on your height and proportions.

Are the dresses custom-made?

No. The collection consists of ready-to-wear styles in the options shown. We do not offer custom measurement or alteration services.

Where can I find fabric and care information?

Confirmed material information appears under Details on each product page. If a fiber percentage is not provided, we do not infer one from the photograph. Follow the garment’s sewn-in care label before washing or pressing, especially around beads and sequins.

Which locations do you ship to?

We ship to the contiguous 48 states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, military addresses or international destinations.

How long does delivery take?

Processing takes 1–3 business days. Transit takes 2–7 days after dispatch. These periods are separate estimates, so order ahead of your occasion and allow time for a fit check.

What is the shipping charge?

Standard shipping is $6.99 below a $59 merchandise subtotal after discounts, before tax. Standard shipping is free at $59 or more.

Can I return a dress or shawl?

You may request a return within 30 days of delivery. Items must be unused and in their original packaging. Return to CoutureLane LLC, 4372 LASHELLE AVE APT B COLORADO SPRINGS, CO 80906. You may also contact us first for help.

Who pays for a return, and when is a refund issued?

We cover return shipping for quality issues, an incorrect item or transit damage; customers pay for other reasons. Inspection takes 3–5 business days after receipt. Once approved, we initiate the refund; bank posting time varies.

How do I contact customer service?

Email support@couturelaneco.com, call (626) 786-3147 or use the contact form. Our service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.