Privacy Policy

This policy explains how CoutureLane LLC handles information when you browse couturelaneco.com, contact us or place an order.

Information you provide

We receive details you enter, such as your name, email, telephone number, billing and shipping address, order contents, account information and messages to customer service. Please do not include sensitive financial details in the contact form or email.

How we use information

We use information to process and communicate about orders, arrange delivery and returns, answer questions, maintain your account and protect the store against misuse. Technical records such as IP address, browser details and server access logs help us operate and secure the website.

Cookies and your choice

The store uses necessary cookies for cart contents, shopping sessions, checkout and account sign-in. Our cookie banner saves your Accept or Decline choice in your browser’s local storage under cl_cookie_choice. This preference stays on the device until you change it or clear browser storage.

We do not load analytics or marketing trackers. Choosing Decline keeps necessary shopping features available. You can reopen the banner using Cookie Settings in the footer. Your browser can also block or delete cookies, which may affect your bag or account sign-in.

When information is shared

We share only the information needed with service providers that support website hosting, email delivery, order delivery and business administration, or as required by law. We do not sell personal information or share it for cross-context behavioral advertising. We do not use your contact form message to enroll you in marketing.

Retention and security

Order and communication records are kept for the period needed to provide service, meet recordkeeping obligations and resolve disputes. We use HTTPS and reasonable access controls. No online system can guarantee absolute security.

Your choices

Contact us to ask about access, correction or deletion of your personal information. We may need to verify your identity, and some records may need to be retained for legal or transaction purposes. You may shop without creating an account. We honor applicable privacy rights without discrimination.

Children and external links

Our store is intended for adults. We do not knowingly collect personal information from children under 13. Other sites linked from this store have their own privacy practices.

Contact and changes

Privacy questions can be sent to support@couturelaneco.com or (626) 786-3147. Our mailing address is CoutureLane LLC, 4372 LASHELLE AVE APT B COLORADO SPRINGS, CO 80906. Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. If our practices change, we will update this page.